Return Policy – Outboard Motor Shop TL

1. Introduction

At Outboard Motor Shop TL, we value customer satisfaction and strive to provide high-quality outboard engines—both brand new and second-hand—to buyers worldwide. We understand that purchasing an outboard motor is an investment, and we want to ensure that our customers have peace of mind when making a purchase. That’s why we have established a comprehensive return policy to address potential concerns and provide a transparent and fair resolution process.

Our return policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted. We encourage our customers to read this policy thoroughly to understand their rights and responsibilities regarding product returns.

2. General Return Eligibility

Returns are accepted under specific conditions to protect both the customer and our business. Below are the scenarios in which returns are eligible:

2.1 Eligible Returns

We accept returns under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product does not match the description provided on our website or at the time of purchase.
  • The customer received the wrong item due to an error on our part.
  • A second-hand outboard engine is found to have undisclosed major issues affecting its functionality.

2.2 Non-Eligible Returns

Certain items cannot be returned due to their condition or usage history. These include:

  • Outboard engines that have been modified, tampered with, misused, or damaged due to improper handling after delivery.
  • Any product that has exceeded the warranty period (see Section 3).
  • Engines purchased under “as-is” or “final sale” conditions.
  • Items exhibiting normal wear and tear from usage over time.

3. Warranty and Return Window

3.1 Warranty Terms

We offer warranties for both brand new and second-hand outboard motors:

  • For customers based in the USA: A 90-day warranty is provided from the date of delivery.
  • For customers outside the USA: A 120-day warranty is provided from the date of delivery.

Our warranty covers defects in materials or workmanship that may affect the normal functioning of the outboard engine. However, warranty claims do not cover misuse, improper installation, accidents, or unauthorized modifications.

3.2 Initiating a Return

Customers must initiate a return request within the warranty period to be eligible for a refund or exchange. Returns requested beyond the warranty period will not be accepted unless exceptional circumstances apply.

4. Return Procedure

To initiate a return, customers must follow these steps:

4.1 Contacting Customer Support

The first step in the return process is reaching out to our customer support team. Customers can contact us via:

  • Email: support@outboardmotorsTL.com
  • Phone: [Your business phone number]
  • Website: [Your business website]

4.2 Providing Documentation

Customers must submit the following information for verification:

  • Order details (invoice, order number, etc.).
  • Clear photographic or video evidence of the issue.
  • A brief description of the problem and why the return is requested.

4.3 Approval and Return Authorization Number

Once we assess the request, we will:

  • Approve or deny the return request based on our policy.
  • Provide a Return Authorization Number (RAN) and detailed return instructions.

4.4 Shipping the Item

Customers must securely package the item using appropriate materials to prevent further damage during transit. A tracking number is required for verification.

4.5 Inspection and Resolution

Upon receiving the returned product, our technical team will inspect the item and determine whether it qualifies for a refund, exchange, or store credit.

5. Refund, Exchange, and Store Credit Terms

5.1 Refunds

Customers who are eligible for a refund will receive:

  • A full refund for defective items returned in original condition.
  • A partial refund if the item exhibits minor issues that do not impact functionality.

Refunds are processed within 7–14 business days via the original payment method.

5.2 Exchanges

Customers may opt for an exchange instead of a refund. Exchanges are subject to product availability.

5.3 Store Credit

In cases where a refund or exchange is not preferred, customers may choose store credit, which can be used for future purchases.

6. Return Shipping Costs

Shipping costs for returns vary based on the reason for return:

  • If the return is due to an error on our part (wrong item, major defect), we cover the shipping costs.
  • If the return is initiated for personal reasons (change of mind, incorrect order placement), the customer is responsible for return shipping fees.
  • International customers may be required to cover additional customs or duty fees.

7. Special Cases and Dispute Resolution

In the event of a dispute regarding a return or refund:

  • Customers may escalate concerns to our management team.
  • If necessary, third-party mediation services may be used to resolve the issue fairly.
  • We comply with international consumer protection laws to ensure ethical business practices.

8. Contact Information and Final Notes

For additional inquiries, customers can reach us at:
Email: support@onboardengine.shop
Phone: +1 647 477 3820
Website: https://onboardengine.shop/

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